1. Introduction

Gray Wellness Consulting, LLC ("Gray Wellness," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect when you visit our website at graywellnessconsulting.com (the "Site"), how we use that information, who we share it with, and the rights you have.

This Privacy Policy applies to information collected through the Site. Protected Health Information ("PHI") that you share with Lisa A. Gray, MEd, LMHC during the course of clinical services is governed by a separate Notice of Privacy Practices provided at the start of treatment, in accordance with the Health Insurance Portability and Accountability Act of 1996 ("HIPAA").

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2. Information We Collect

Information you provide to us. We collect information you submit through the Site, including:

• Name, email address, and phone number when you contact us or book a consultation

• Any message content you include when you reach out

• Payment information you provide through our third-party payment processors. We do not store full payment card numbers ourselves; payment data is handled by the processor

Information collected automatically. When you visit the Site, our hosting provider, analytics tools, and related services may collect:

• Your IP address

• Browser type and version

• Operating system and device type

• Pages visited and time spent on each

• Referring website or search term

This information is collected through cookies and similar technologies. See Section 7 below for more on cookies.

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3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries

• Schedule, confirm, and send reminders for appointments

• Process payments

• Improve the Site and our services

• Comply with legal obligations

We do not sell your personal information.

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4. How We Share Your Information

We share information only as necessary, in the following situations:

Service providers. We use third-party services that may receive information in order to perform their functions, including:

• Wix.com Ltd. — our website hosting platform and online booking system

• Payment processors — to process transactions you initiate

• Email and communication providers — to send and receive correspondence

• Analytics providers — to understand how the Site is used

These providers are bound by their own privacy policies and, where applicable, by contractual obligations to protect your information.

Legal compliance. We may disclose information if required by law, court order, subpoena, or other lawful request, or to protect the rights, property, or safety of Gray Wellness Consulting, our clients, or others.

With your consent. We may share information for any other purpose with your express consent.

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5. Protected Health Information

If you become a clinical client, the information you share during therapy or assessment is Protected Health Information ("PHI") under HIPAA. PHI is governed by our Notice of Privacy Practices, which you will receive before your first clinical session. The Notice describes how PHI is used and disclosed, the rights you have regarding your PHI, and how to file a complaint.

Please do not include sensitive clinical information in Site contact forms or unencrypted email. Use the secure communication channels we provide as part of clinical services to discuss health information.

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6. Children's Privacy

The Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 through the Site. Lisa A. Gray provides counseling services to children age 6 and older through her clinical practice. For minor clients, intake information is collected from the parent or legal guardian through secure clinical intake channels, not through the public Site.

If you believe we have inadvertently collected information from a child under 13 through the Site, please contact us so we can delete it.

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7. Cookies and Tracking Technologies

The Site uses cookies and similar tracking technologies to improve user experience and analyze Site performance. You can disable cookies through your browser settings, although doing so may affect some Site functionality.

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The Site is hosted on the Wix platform, which uses cookies as described in Wix's cookie policy.

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8. Third-Party Links

The Site may contain links to third-party websites, including but not limited to Psychology Today. We are not responsible for the content or privacy practices of third-party sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Your Rights

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Massachusetts residents. Under Massachusetts law (Mass. Gen. Laws ch. 93H), you have the right to be notified of a data breach affecting your personal information.

Rhode Island residents. Under the Rhode Island Identity Theft Protection Act of 2015, you have similar breach-notification rights.

Right to access, correct, and delete. You may contact us to request access to the personal information we hold about you, request corrections, or request deletion. We will respond within a reasonable time. Some information cannot be deleted on request — for example, clinical records subject to state and federal retention requirements, or records we are required to retain to comply with legal or tax obligations.

Marketing. We do not currently send marketing communications. If we begin to do so, you will be able to opt out at any time.

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10. Data Security

We take reasonable steps to protect the information collected through the Site using administrative, technical, and physical safeguards appropriate to the type of information. No method of internet transmission or electronic storage is completely secure, however, and we cannot guarantee absolute security.

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11. Data Retention

We retain personal information collected through the Site only as long as needed for the purposes described in this policy, or as required by law. Clinical records have separate retention requirements under state and federal law and are governed by our Notice of Privacy Practices.

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12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. Material changes will be highlighted on this page.

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13. Contact

If you have questions about this Privacy Policy or our privacy practices:

Gray Wellness Consulting, LLC Westport, Massachusetts Phone: (508) 640-7847 Email: lisa@graywellnessconsulting.com